Customer Guidelines

Thank You For Choosing Chicka Chicka Broom

Below are the guidelines we ask our clients to abide by. These guidelines have been put in place in order to provide a safe environment for our employees and set clear expectations with our clients so that we can continue to make your home sparkle for years to come! Please review and sign before your first cleaning and let us know if you have any questions!

How to prepare for your cleaning:

We are thrilled to come clean for you and want to be able to leave your house sparkling. In order for us to be able to provide the highest quality cleaning possible, we would just ask for you to do a couple things to prepare for our arrival. Please put away anything that would inhibit us from cleaning certain areas, such as loose papers, dog toys, children’s toys, general clutter etc. Please make sure all dishes are put away so that we are able to thoroughly clean your kitchen. In addition, make sure anything of a sensitive nature is put away.

Technology:

Chicka Chicka Broom utilizes technology to its fullest to provide an even smoother customer experience! You will receive an automated reminder email three days prior to service as well as a reminder text the day before. You may respond to the email, however the automated text messages are only one way. You do have the option to opt out of these.

Our cleaning techs clock in and out from our scheduling app on their phones and GPS coordinates are registered at time of input. This is to make sure they have arrived and left safely.

We also send out a survey after each clean, these are very important! Not only for quality control, the technicians can also earn paid days off with their survey scores! This is a huge motivation for them to go above and beyond in your home, win win! If you would like to opt out of the surveys just let us know!

Working in the home:

The cleaning techs need to be able to work without distractions. Every effort is made for the cleaners to work safely, but we cannot assume liability for the safety of others while cleaning your home. This includes children and pets. In the event the cleaners are not able to work without distractions that affect their ability to work at their normal speed, Chicka Chicka Broom reserves the right to charge for their extra time spent in the client’s home.

If for any reason a cleaning tech of Chicka Chicka Broom feels that their personal safety is in danger enough to leave the job site due to actions by the client, client’s guests or animals, the client will be liable for the full cost of the service.

Preferred Cleaners:

Our goal is to send the same cleaning technician every time to your home. In the event that she/he is out for any reason we will send a replacement. If you would like to request a certain technician, please contact the office. We give preference to biweekly and weekly clients when assigning preferred technicians. We do so for scheduling purposes and logistics, not that any one client is more important than the other, we love you all! If you are able to be flexible with your day and time, you can request to follow your technicians schedule by contacting the office.

BIO-HAZARD:

Our cleaning technicians’ safety and health is of the utmost importance to us, so we ask for you to let us know if there are any potential bio-hazard situations. These can include mold, rodent or bug infestations of any kind, or human or pet urination or feces. If a bio-hazard situation is evident, our technicians will not be able to service all or portions of your home and you will be charged the full rate of cleaning.

Safety:

Our number one concern is for the safety of our clients and our cleaning technicians. Chicka Chicka Broom is insured and bonded and cannot perform any cleaning higher than a three step ladder. Any heavy or large furniture must be moved away from the walls in order to clean behind them. Our cleaning techs will not move large furniture, in order to prevent damage and remain safe.

Harassment:

If any of our technicians feel uncomfortable for any reason they are instructed to leave immediately. Client will be responsible for the payment.

Time of Service:

It is very difficult to commit to an exact arrival time (apart from first thing in the morning) because of our ever changing schedule and the fact that we don’t finish cleaning each home at an exact time. We service homes between the hours of 8:00 a.m. and 5:00 p.m. and will strive to be at your home within a two hour window of the estimated time given to you.

Entry to your home:

We offer 3 entry options to choose from:

1. The client may opt to be home to allow access to their home the day of the service. Please prepare for your cleaner to arrive. If no one is home or our cleaners are turned away for any reason you will be charged half the service price for that day.
2. The client provides a key, garage door opener or code to gain access to the home. Keys will be placed in a secure safe at the Chicka Chicka Broom office. The cleaner or team will be issued a key the day of your scheduled service to gain access to the home. The key will be signed out by the cleaner or team and signed in after each scheduled service and placed back in the safe. The keys are not marked with any of your personal information in case they are lost. In the event the code given is not correct and cleaners cannot gain access to the home the client is responsible for the lock out and a cancellation fee of half the price of that day’s service will be charged to your credit card on file.
3. The client can purchase a lock box to place a key inside and provide Chicka Chicka Broom with the pass code. In the event if for any reason the key is not in the lock box or the code does not work when the cleaners arrive to clean the home; the client is responsible for the lock out and a cancellation fee of half the price of that day’s service will be charged to your credit card on file.

NOTE: In the event the client chooses to leave a door unlocked, or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Chicka Chicka Broom will not be held liable for any damages or theft to the client’s home.

Home Alarm Systems:

Chicka Chicka Broom will not be liable for any false alarm charges due to code changes not brought to their attention before servicing the home.

NOTE: All cancellations will also cause the rate for your next cleaning to increase to the next level [example – if you are serviced weekly and you skip a service, you will have to pay the bi-weekly rate for your next cleaning, if you are serviced bi-weekly and you skip a service you will pay the monthly rate for your next cleaning.

Payment:

Chicka Chicka Broom has a “no pay/no clean” policy. Payment is due in full the day of the service. CCB requires a credit or debit card on file at the time of booking. Your card will be charged the morning of your cleaning before service. If the card is declined, payment information must be updated with our office before service will be performed. In addition, a cancellation fee equal to half the service cost will be added if information is not updated the same day resulting in canceled service. A lockout fee of 50% of your service total will be applied if we are unable to enter your home to perform services.

Tipping the cleaning techs is never required but always appreciated. Thank you in advance if you choose to do so.

Price Increases:

Clients are given advance notice of any price increases. Chicka Chicka Broom reserves the right to raise prices at any time.

Breakage:

It can happen when you least expect it! Chicka Chicka Broom can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc. Curio cabinets, figurines, glassware and items of extreme value or sentimental value should be cleaned by the client. If an item is broken by one of our cleaning techs,Chicka Chicka Broom will pay up to $100 per item or replacement cost when value is verifiable. The client needs to save broken item for Chicka Chicka Broom to inspect.

Damage:

Client should point out any damage to surfaces during walkthrough, or made aware through email/phone, and before service begins. Chicka Chicka Broom is sometimes called in to correct damage that was already there or that another cleaning company was responsible for. In this case we may require that the client